Service Legal Agreement (SLA)

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Your ‘always on’ technical partnership.

Since our inception, we have been creating websites and innovating with solutions tailored to the ever-evolving digital landscape. Our well-established support and maintenance services stand as a testament to our unwavering commitment to excellence and our integral role in transformative projects.  

A website is more than an online presence—it serves as the most critical communication asset for any organisation. To deliver an unmatched user experience, prioritising your website’s maintenance and continuous improvement is essential. This extends beyond routine updates and upgrades; it involves staying aligned to the latest digital trends to ensure seamless user interactions and a website that remains consistently up-to-date and fully functional.  

When you partner with C8. DIGITAL, a dedicated client service liaison will be by your side at every step. They’ll collaborate closely with you to promptly assess your needs and connect you with the right support developer. This commitment ensures that you will always receive a quick response and efficient issue resolution when you need it.

Whether it’s minor content adjustments, design enhancements, or critical server-side issues that could potentially impact your site’s responsiveness, you can have confidence in our team’s unwavering dedication and expertise.  We approach every task with a strong sense of urgency, consistently delivering results of exceptional quality that go beyond expectations. Our mission revolves around ensuring your website’s uptime and its ability to consistently deliver outstanding performance.  

We see our Service Level Agreements as more than just contracts—they are the foundation of a collaborative partnership. Drawing from our extensive experience, we know that mutual respect is the cornerstone of a strong and long-lasting relationship.

We're excited at the opportunity of collaborating with you on your website or app and providing your business with an indispensable service.

For more information, please reach out to Jeevan at 02 6175 1833 or email Jeevan.aryal[@]c8.com.au