Thank you for your contact, we reviewing how we handle one-off requests for your website - those tasks that pop up unexpectedly or are outside of our regular project plans or SLA (Service Level Agreement) relationships. To keep things running smoothly and ensure we can jump on your requirements quickly, we're introducing a simple pre-costing and payment method.
From now on, if you need something extra or different done to your website that wasn't planned—like adding a new feature, tweaking the design, or making updates—we'll ask you to commit to these tasks before we start working on them.
Quicker Turnaround: By sorting out the value and the payments first, we can get straight to work without any delays. This means your requests get completed faster.
Fair and Clear: It makes sure that our team can plan and prioritize effectively, ensuring that we're always ready and available to support your needs.
Efficiency: It helps us manage our resources better, so we can provide service without overstretching our limits.
Give Us a Heads-Up: When you have a new request, just let us know what you need.
Estimate: We'll give you an estimate of how much it will cost and what's involved.
Payment: Once you're okay with the estimate, you'll pay for the service.
Action: As soon as payment is received, we'll get to work on your request.
Clarity Is Key: We promise to be clear about costs and what you're getting. No surprises!
Support: Our team is here to guide you through the new process and answer any questions.
Feedback Welcome: We're doing this to improve your experience. If you have thoughts or concerns, please let us know.
We believe this update will help us serve you better, by administrating your task, putting it in the system ensures the quickest turnaround to the highest standard.
If you have any questions about this new policy or anything else, don't hesitate to get in touch.
Prefer a more personal conversation? Schedule a convenient 15-minute meeting with us, and let's discuss this face-to-face or online, whichever you prefer!
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