Website Redesigning and Re-built
RSPCA - ACT
The RSPCA-ACT is a pivotal organization committed to the welfare of animals in the Canberra. Tasked with enforcing animal protection laws, offering shelter and adoption services, and engaging the community through educational initiatives.
RSPCA-ACT collaborated with C8.Digital to redesign and rebuild the existing RSPCA-ACT website on a Drupal platform with integration into AnimalOS, Paypal and Stripe. This case study explores the development of their new website focusing on enhancing user experience, ensuring accessibility compliance, and integrating advanced donation functionalities with PayPal and Stripe to facilitate their fundraising efforts.
Challenges
Integration Complexities
- Salesforce and Payment Gateways: Integrating Stripe and PayPal required detailed planning and extensive testing to ensure seamless transaction processes and data synchronisation.
- AnimalOS integration: Integrating these specialised systems into the website required custom development and thorough testing to ensure proper functionality.
Custom Blocks: Integrating custom blocks and features specific to the needs of RSPCA-ACT, such as the popup blocks, reusable components, and dynamic content types, custom blocks & pages. Ensuring these features were both robust and flexible for future updates posed a significant challenge.
Security and Performance: Implementing robust security measures to protect sensitive information and ensuring the website loaded quickly and efficiently were paramount.
Donation Integration: Incorporating secure and efficient donation processing capabilities using PayPal and Stripe integration presented its own set of challenges. This integration was required to be both user-friendly but and secure, complying with financial data protection standards with the Salesforce. The challenge was to seamlessly integrate these services into the website's architecture while maintaining a smooth and reliable donation experience for users.
Results
Enhanced User Experience
- Improved Navigation: The new Information Architecture (IA) made it easier for users to navigate the site and find relevant information. The website gave enhanced user experience with a new interface, improving navigation and accessibility.
- Responsive Design: The website's responsive design ensured optimal user experience across devices, including mobile. Achieved a Desktop and a mobile-responsive design compliant with the required standards. It includes custom blocks and reusable components to maintain consistency and flexibility across the site.
Successful Integrations
- Seamless Payment Processing: The integration of Stripe and PayPal facilitated smooth and secure donation processes.
- Efficient System Integrations: AnimalOS integrations improved operational efficiency for RSPCA staff.
Increased Engagement
- User-Friendly Design: The high-fidelity Figma prototype and user centered design approach resulted in a website that was user-friendly.
- Enhanced Content Management: Better content management and user interactivity. The website's architecture supports a variety of content types and dynamic elements, facilitating easy updates and management.
The RSPCA ACT website redesign project successfully addressed the organization's needs by delivering a modern, user-friendly, and accessible website. Despite challenges with system integrations and diverse stakeholder requirements, the project team ensured seamless functionality and a superior user experience. The new website not only enhances RSPCA's online presence but also supports its mission by making it easier for users to engage, donate, and access vital services. The thorough planning, effective communication, and agile approach to development were key factors in the project's success.
